Fox Clinic FAQ


Call to make an appointment: 860-594-4503

 

I can never get through on the phones.  Am I calling the wrong number?
Due to the need in the community, we are an extremely busy clinic. Our staff works diligently to answer as many calls and return as many voicemails as possible. To better serve the needs of the community, we now have a dedicated email for spay/neuter inquiries and services: foxspayneuter@cthumane.org  We also offer Walk-In Wednesdays where clients can bring their pet in without an appointment. We will be adding more email communications options in the near future. Our phone number is 860-594-4503. Our fax number is 860-665-1241.


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Does the Fox Memorial Clinic offer emergency services? 

We schedule appointments for our clients on Monday, Tuesday, Thursday and Friday.  On Wednesday, we offer walk-in appointments.  We will always do our best to see any urgent care situation that comes through our doors. However, we do not always have a doctor available so it is always best to bring pet emergencies to a full service, 24-hour emergency hospital.  Visit this link for a list of local emergency hospitals.


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My friend told me you work on a “sliding scale”.  Is this true? 

In order to offer affordable care to those in financial need, our clinic fees are generally reduced by 20-30% from what can be found at other veterinary hospitals.  We do not base fees on an individual’s income.   We have several programs that offer further discounts to our clients: the Special Assistance Fund, low-cost vaccine clinics, low-cost heartworm clinics and the Pet Food Pantry.  Visit the links for additional details about each program and to find out if you are eligible.


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What forms of payment do you accept, or do you offer a payment plan?

We offer several payment options.  We accept cash, Mastercard, Visa, and ATM/DEBIT cards with the Mastercard or Visa logo.  Because our fees are discounted we are unable to offer payment plans.  We will work with all of our clients to find the most affordable treatment for their pets.


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Is the quality of your services reflected in the price? 

No, our clinic is staffed with excellent, experienced veterinarians, highly qualified veterinary technicians and courteous customer service personnel.  Because of the generosity of our supporters, we receive donations and grants that allow us to provide affordable services without affecting your pet’s care.


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Does it cost more to come in on Walk-In Wednesdays? 

No, the cost for services is the same as it would be for scheduled appointments. We understand that people’s schedules may not allow them the ability to make appointments. This service is provided as an additional convenience to our clients.  Please remember that some days are busier than others, and waiting times may vary.  We will always work to limit your wait while offering you and your pet a quality visit.


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What about pet health insurance? 

Recent trends in veterinary medicine have made it more difficult for owners to afford the necessary care for their pets.  Pet health insurance is a growing trend and may become an important aspect of your pet’s care.  If you are on a budget, you should research the various plans and choose the right one for your needs.  There are now policies that offer payments at the time of your visit, allowing you to have the pet treated without waiting for reimbursement.


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How much does it cost to spay and neuter my pet?

Our low-cost spay and neuter program is available to the general public.  Click here for spay and neuter prices, forms and further information.


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I have never been to the Fox Memorial Clinic before.  Are you accepting new patients?

Yes, the clinic staff works very hard to see as many patients as possible each day.  We understand the need in the community and welcome all new patients.


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What should I bring to the clinic with my pet?

We ask that all pets be restrained.  Dogs should be leashed, and all cats should be in a pet carrier.  If you do not have a leash, please leave your dog outside with a friend while you speak to our reception staff. We will provide you with a leash.  Upon scheduling your appointment, you will asked to bring a valid rabies certificate, and any previous medical records and vaccination schedules that you may have. We know that our clients are on a budget. We can help you save more money by not repeating diagnostics and vaccinations that have already been performed.


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Can I refill my pet’s prescriptions at your clinic?

If your pet is a regular patient of our clinic, we will be glad to refill your prescriptions.  We have a dedicated phone extension to request refills.  This will enable you to get through the telephone system quickly.  A trained staff member will return your call within 24 hours.  Access our prescription line as follows: call 860-594-4503, when prompted press 88, when prompted again choose option 7. Federal Law prohibits the dispensing of prescription medications without a client-patient relationship.  If you are not an existing client or you have not brought your pet in recently, please call to make an appointment. Learn more about our prescription program. 

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Fox Clinic FAQ

Connecticut Humane Society

701 Russell Road, Newington, CT 06111
800-452-0114 | FAX 860-665-1478 | info@cthumane.org
Copyright 2013 Connecticut Humane Society

Copyright 2013 Connecticut Humane Society